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FAQ'S

What forms of payment does Simka Sol™ accept?
Simka Sol™ accepts Paypal, Visa, Master Card and American Express all securely through paypal or shopify.
Upon checking out, you will be taken to a secure PayPal page where you can either sign in with your paypal account or click the "Don't have a Paypal Account?" link on the left of the page to pay with a credit card.

 

How long till I receive my order?
Seriously, who doesn't want their internet purchase the second we click that glorious buy button?! I do! and think you should receive your goods in a timely fashion! That being said, I am only one person running this show and in order to give everyone the quality they deserve it takes a few days, 1-3 days to be exact and I truly appreciate your patience.

If your purchase is being shipped in the U.S. you should receive your purchase in 5-7 business days after our 1-3 day processing time.

If your purchase is shipping internationaly your purchase will be shipped via First Class International. Please allow up to 3 weeks for your package to arrive. Some areas may take longer depending on customs. Also please know what your country's import restrictions are from the US and understand that we am not responsible for any customs fees, duty fees, or applicable taxes on international purchases you might incur.

 

Can I make a return?
We offer returns up to 30 days of delivery date. 
We also offer exchanges or store credit up to 30 days of delivery date. 

Items must be in unworn condition with tags attached. Items showing wear will be refused and returned to the sender.

Please email us at thesimkasol@gmail.com to start your return process. 

Please READ item descriptions carefully and note sizes of products. Please also know monitors are calibrated differently and colors, while may be close, may not be 100% accurate. In the event of an exchange or return the buyer is responsible for return shipping fees.

 

Does Sara really handmake each item?
Yes, yes she really does. Every pull of the screen, cut of the scissors and hum of the sewing machine is all completed by Sara herself. Because these items are handmade and hand printed, small inconsistencies in printing and printing texture is part of the natural process and are not flaws but rather beautiful unique touches to each individual garment. 

 

Does Simka Sol™ share my personal information with anyone after I've made a purchase or joined a mailing list ?
NO! Simka Sol™ will never share any information to outside companies.
We value our customers and their privacy!

 

Does Simka Sol™ offer Wholesale to shops?
Yes, Simka Sol™ offers Wholesale to approved stores.
Please contact us by filling out the contact form.
Or email us at thesimkasol@gmail.com

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