SHIPPING + RETURNS

// Domestic Shipping //
North America: We ship USPS First Class or priority mail, which ranges from 1-7 business days depending on destination. If you need it sooner please contact. Please note shipping range does not include our 3-7 business days processing time.


// International Shipping //
International: We ship international Your purchase will be shipped via First Class International. Please allow up to 3 weeks for your package to arrive. Some areas may take longer depending on customs.

Please do not ask us to mark your order as a "gift" this is against federal laws and we will not do so.

International returns/exchanges shipping costs are the responsibility of the buyer. 

Also please know what your country's import restrictions are from the US and understand that we are not responsible for any customs fees, duty fees, or applicable taxes on international purchases you might incur.

Depending on the status of your order, it may be possible to cancel the order. Please send us an email with your order number.

Returns

We accept returns on eligible items within 14 days of delivery.

• Returns are subject to a flat $11.50 return shipping label fee.
• Opting for store credit waves the return shipping label fee.
• Items must be unworn, unwashed, and returned with all tags attached
• Any signs of wear, washing, perfume, deodorant, makeup, stains, or damage may result in the return being refused.
  

To start a return, visit: https://account.simkasol.com

If you do not have an account, please contact us with your order number and we'll help you start your return.

Please Note: Return labels must be used within 10 days or your return may be rejected.

Need a different size, print or color?

Because our collections are produced in limited quantities, we recommend placing a new order for the item you'd like as soon as possible to ensure it doesn't sell out.

Once your new order has been placed, simply submit your original item through our return portal.

We'll email you a prepaid return shipping label, and once your return is received and inspected, your refund will be issued to your original payment method.

To start the return process, please log into your account here: https://account.simkasol.com

If you do not have an account, contact us with your order number and we'll help start your return.

Final Sale

Final sale items cannot be returned. If inventory is available, they may be exchanged for the same item in a different size only.

If your order arrives damaged or defective, please contact us right away with your order number and photos so we can make it right.

The following items are not eligible for return or exchange:

• Custom-made items
• Wedding gowns
• Gift cards

Once a package has been marked Delivered by the carrier, responsibility for the shipment transfers to the recipient.

If your location is prone to package theft, we recommend shipping to a secure address, P.O. Box, or selecting a signature-required delivery option when available.